Vae Guide

Your Plan Tab

The Your Plan subtab displays your current plan and its monthly cost. It also allows you to switch plans by upgrading to a higher available plan or downgrading to a lower available plan. Plans are listed in order of cost.

You may change your plan at any time, and changes will be applied retroactively to the beginning of the current billing cycle. For example, if you were on a Vae Medium $29.95 plan when the billing cycle started and upgrade to a Vae Large $99.95 plan, you will be immediately invoiced for the $70 difference in the cost of the plans. When the billing cycle is over, overage charges for the entire billing cycle will be computed based on the new plan cost. If you notice the day before your billing cycle ends that you will be facing overage charges, you can upgrade right then and avoid the overage charges by switching to a larger plan.

Tip

To cancel your account, please send an E-Mail to info@actionverb.com or call (800) ATN-VERB, extension 2.

For information about the available plans on Vae, please check out our » pricing page.

We are confident that Vae is the best service of its kind and want you to feel comfortable upgrading to a paying plan, so we have a liberal refund policy. Anyone may cancel their service and get a refund for any reason at any time. There are no lock-in contracts. If you cancel and request a refund, we will refund your payment for the most recent month of service. No questions asked. One refund per person, please.

Switching to a Different Plan

To switch to a different plan, click the link that says Upgrade to Vae XXX or Downgrade to Vae XXX on the right side of the plan that you wish to switch to. This will bring you to a confirmation page with important information regarding the accounting implications of the plan change you are about to make.

Because we apply changes retroactively, we generally create a one-time invoice to cover the difference in cost between your current plan and the new plan for your current service period. This will be settled to your credit card at your next billing date. If you are upgrading, this means that your next payment will be higher than usual because it will include two months worth of the upgrade cost (this month and next month). If you are downgrading, your next payment will be lower than usual because your account will have a positive balance from when you downgraded.

To complete the plan change, click the Confirm Plan Change button. The change takes effect immediately.